Flight Mileages: Nightmere for Low-End Customers

今日在南方航空网站上订我9月份回到武汉的机票,突然注意到了明珠会员的账户迁移通知。于是就去关注了下里程累计,结果很可惜,发现我的累积完全是0。当时就大感诧异。尽管我来回飞行不多,10次是肯定有了,武汉到上海的飞行里程是768KM,怎么可能没有呢?

今日在南方航空网站上订我9月份回到武汉的机票,突然注意到了明珠会员的账户迁移通知。于是就去关注了下里程累计,结果很可惜,发现我的累积完全是0。当时就大感诧异。尽管我来回飞行不多,10次是肯定有了,武汉到上海的飞行里程是768KM,怎么可能没有呢?深入研究了下明珠会员的里程章程发现,原来我所经常购买的R,S等舱位是不属于累积范围的。进一步的Google检索发现这类舱位往往都是4折以下的舱位。

为了进一步弄清楚是否对所有的低折扣舱位都采取同样的措施,我检索了下东方航空公司的章程,结果发现,我唯一一次乘坐过的2折航班取得了557分的积分,也就是说,东方航空对所有的客户都赋予了常旅客的待遇。进一步Google发现,国航也不承认4折以下的里程。考虑到东方航空的折扣一向较高,而南方航空的快乐飞系列为像我这样的穷光蛋首选,不对4折以下的舱位进行航程累计恐怕是一个潜规则了。但是就我的经验而言,航空公司并未就此对客户尽足够的告知义务。

回想到我去年去夏威夷参加APJAE的年会之时所搭乘的Northwest Airlines的航班,则并没有这些问题了。我当时的往返票价为6880元,相当于1000美金,考虑到将近9000英里的航程,这是一个非常低的折扣,但是我的里程累积也并未被忽略,同时还有每月一次的电邮通知。尽管说这9000英里的里程对我并没有什么作用,但是这至少也可以理解为一种服务的态度和对客户的关怀度吧。

当然不可否认的是,这种里程其实对真正的“空中飞人”才有意义。比如我认识的NTU的Lee教授那样的一个月跑一次美国的人,他们的里程可以非常可观,而且他们也往往对航空公司具有较高的忠诚度(Lee跟我说他是NWA的忠实客户)。而对我们这样的Discount-Seekers而言,选择何种航空公司无所谓,关键是价格,这样就会使得我们的选择趋于多元化,而本已不多的里程也被分割,显得更没有意义。毕竟对我们而言,性价比才是第一位的吧。

不过正所谓上帝对每个人都是公平的,国内公司尽管不承认低价客户的里程,但是对其他方面,如服务,舱位选择等方面却没有什么限制,相比较NWA的50美金选择Premium座位的行为,我们的条件真是太优越了,难道不是么?

 

Scandals: Can that always be bad?

This is another GRE Analytical Writing exercise that comes from the following topic:

TOPIC: ISSUE185 – "Scandals-whether in politics, academia, or other areas-can be useful. They focus our attention on problems in ways that no speaker or reformer ever could."

More and more scandals are presenting in front of us through various mediums, including newspapers, magazines and internet. And they refer to every realm of our lives, ranging from politics to academia that drive people’s attention from one field to another. Some argues that such scandal to be good, with the reason that they can focus our attentions in different ways and lead to some fresh discoveries, but a question comes out in this way. Do they really matter in this way?

The formation, or those preconditions for scandals, carries various stories themselves, including the eager to success but without patience, a failure that is developed from the ideal anticipation from the reformers, etc, and in this way, such happening of scandals can really help people be aware of their mistakes and make attempts to overcome. Dating back to the 19th century in Europe, when people were exhausted to make a kind of non-stop working machine, existed George L. Push, a gentleman who was convinced on the existence of such machine, announced his success of building ups of such machine in a local newspaper. But his followers soon found it to be false since what he had made was only an ideal model, but without any realistic machine at all! The critics from the readers and his fans then drove to him like a storm. But soon after the in-depth discussion based on this scandal, people eventually accepted the fact that such machine can never be existed.

The scandals can also drive people to the new fields of research, the development of new policy that they are not initially focused. When getting focused, the reformers, scientists, etc can get more suggestions and critics from the public that boost their efficiency and reduce their possibility of failure. As a reformer that is proposing a new housing policy aiming at solving the housing problems for the disabled, they found very few citizen get interested on that at the begining. So he then conducted a test in some communities where the scandals then come out due to some faults on the proposal. The scandal draw people’s attention to this policy and people start to write to the newspapers and government for the deliveries of their new ideas. Then the policy is rapidly improved under these suggestions, while we cannot deny the contribution from the scandals.

But we must be aware that such benefit can hardly be brought to permanently. In fact, such severe scandals, especially those refer to the fields that are unknown to the public, can mislead them. Because such scandals can make people feel the related affairs unbelievable, such as a new policy, a new skill and a new medicine, and the anticipation for these from the public would be greatly mitigated. A real example on the investment can help explain this. We are dating back to the 1920s in US, where there were still no equivalent accounting standards among the listed companies and financial fraud were popular. But when some frauds were getting to known to the public, the public trust on the accounting number were totally lost and people start to sell out their stocks in hand. The consequence of such scandals is known to all, that is, the Great Deficiency. It is the scandal that brings all the investors into the disaster.

That’s why we are caring so much on scandals. For the public, it is a good way for them to refer to some new fields that are strange to them, offering them new room of thinking. While it is apparently more significant to the reformers and government, since such scandals from different areas can help them to improve their developing policy, skills etc, but we must also be aware that such scandals can also reduce the trust from the public that can lead to severe consequence sometimes. We are not to deny the usefulness of scandals, but we should also be aware of their potential harms.

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